Shipping & Returns
All orders over $50 will be shipped FREE of charge via Standard Ground Shipping within the continental United States. We currently ship to Alaska, Hawaii, Guam and US Territories. Orders under 50 will be charged a shipping rate based upon weight (listed in the table below). A Delivery confirmation number for your package will be sent to you via email as soon as we ship your order.
To be sure that you are receiving our emails (order confirmation, shipping confirmation, etc.) please add "support@lovdog.com" to your "approved sender", "whitelist" and/or your "address book". *Orders received after 2:00 p.m. EST will be shipped the following day. Saturday or Sunday are not counted in delivery time for Next Day Air and Second Day Air Orders.
Our Shipping Rates:
- All order over $50 Ship FREE!
- Orders up to 5lbs - $7.95
- Order Over 5lbs - $14.95
Returns Policy:
We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return any item shipped by LovDog for a full credit or refund for up to 7 days from the date of delivery.
Returned Item must be in new condition with original unopened packaging. We're sorry, we DO NOT ACCEPT RETURNS OF OPENED ITEMS.
Items returned in new condition with original packaging more than 7 days after delivery date will be charged a 20% re-stocking fee, over 3 months it is a 50% restocking fee and over 6 months the item is nonreturnable.
Before returning anything, Customer must call or email Customer Service to obtain a Returned Authorization (RA) number. Please have the following information on hand when calling for an RA number: customer name, invoice number, and the nature of the problem. You are responsible for the cost of shipping your return to us. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned to you.
If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us. Once your return has been received and processed a credit or refund will be issued within 14 days and an e-mail confirmation will be sent.
All products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues.
Your credit card security is one of our top priorities, and that is why we guarantee 100% secure ordering for all of our customers. To protect you and your credit card information, Lovdog.com uses technologies and policies such as limited access data-centers, firewall technology; secure socket layer certificate authentication and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we encourage you to adopt in all of your Internet activities.
Our website, www.lovdog.com is designed to only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; such as Internet Explorer 5.01 or higher, Firefox 0.8 or higher, Safari 1.2 or higher and Netscape Navigator 4.0 or higher. We go the extra mile for you by using third party security measures such as GeoTrust Secure and Authorize.net SSL technologies.
You can shop at www.lovdog.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
- For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
